About Me
15+ years of experience as a healthcare provider led me to user experience. A person’s healthcare journey should be personalized and easy to navigate and the systems we use should reflect that. The empathy, critical thinking, and problem-solving skills I developed as a clinical leader assist me in creating efficient, effortless, and enjoyable user experiences. Through self-training, formal education, and utilization of transferrable skills from my years as a manager and clinician, I have excelled at using discovery and data to tell engaging stories through designs that reflect user needs.
My Philosophy
My responsibility as a designer is to ensure products are accessible, intuitive and pleasurable, my goal is to enhance the user experience rather than complicate it. I am passionate about equity in healthcare and discovering ways that technology can assist in the pursuit of that.
“What makes people passionate, pure and simple, is great experiences. If they have great experience with your product [and] they have great experiences with your service, they’re going to be passionate about your brand, they’re going to be committed to it. That’s how you build that kind of commitment.”
The journey so far…
My passion for User Experience grew out of my experience as a healthcare provider navigating various software programs that were rarely compatible with each other. The programs required extensive training and were prone to error, making them frustrating for both patients and providers. I have always been interested in improving the technology we use; I think technology should make tasks easier and the navigation should feel seamless.
My background as a healthcare provider prepared me for the transition to User Experience. There are so many similarities between my role as a physical therapist and my experience as a UX professional. Defining the problem, empathizing with the perspective of the users, determining the best way to address user needs, analyzing data to confirm research findings, and assessing the best way to solve the user’s problem are principals I have always used in my work.
As a therapist, I created unique rehab experiences for each patient. I used problem solving skills daily to produce treatment programs that would enhance their functional mobility. As a user experience professional, I have continued to create unique experiences, problem solve and address user needs to enhance their interactions and satisfaction with the products they use.
Skills
UX RESEARCH
Interviews
Surveys
Usability Studies
Affinity Mapping
Empathy Maps
Contextual Inquiry
Heuristic Evaluation
Journey Maps
Persona Development
A/B Testing
Competitive Analysis
Stakeholder Presentations
UX DESIGN
Wireframing
Prototypes
Mockups
Interaction Design
Information Architecture
UI Design
Typography
Iconography
Design Systems
Responsive Design
User Flows
Design Critique and Feedback
What I do when I'm not working
I see myself as a lifelong learner, and I am always looking for new ways to express myself creatively, enhance my knowledge base and help others to do the same. Outside of research and design I’m also a wife and a mom to a little boy, a little girl and 2 adorable cats. I love cooking, drawing, traveling, and creating memories with my family and friends.
